TERMS OF SERVICE

ONE LEVEL HIGHER
TERMS OF SERVICE
Effective Date: October 9, 2026
Website: https://www.buildonelevelhigher.com
Business: One Level Higher

1. Acceptance of Terms
These Terms of Service ("Terms") govern the use of One Level Higher ("OLH," "we," "our," or "us") websites, educational materials, calculators, digital products, applications, and related services.
By accessing or using OLH services, you agree to these Terms, subject to applicable law.
If you do not agree, you should not use the affected services.
Our Privacy Policy explains how information is collected, used, and handled.

2. OLH Products and Services
One Level Higher develops resources and tools intended to support better judgment, decisions, and execution in civil construction.
OLH offerings may include:
Field Lessons and educational resources
Construction calculators
Digital manuals
Training materials
Field Operations applications
Other OLH Pro applications
Pilot programs
Related services and resources
Some services are free. Others may require purchase, registration, or approved access.
Products identified as being in development or coming next may not yet be available.
OLH does not guarantee the release of any proposed future feature or product unless a specific commitment has been made in an applicable purchase agreement.

3. Educational and Professional Use
OLH materials and applications are designed to support construction professionals in understanding problems, organizing information, evaluating options, and making decisions.
OLH tools support professional judgment. They do not replace it.
Information, calculations, reports, and recommendations may depend on assumptions, simplified methods, or information entered by users.
Users are responsible for independently verifying:
Input information
Calculations and quantities
Project requirements
Applicable codes and standards
Field conditions
Equipment and material suitability
Safety requirements
Contractual obligations
Final decisions and actions
OLH does not provide licensed engineering, legal, or other regulated professional services through its general educational materials or applications.
No OLH calculation, report, or output constitutes automatic approval of a construction method, design, safety decision, payment entitlement, or contractual position.

4. User Accounts and Access
Certain OLH applications require registration or authorized access.
Users agree to:
Provide accurate registration information
Maintain the confidentiality of account credentials
Use only accounts they are authorized to access
Follow applicable access and security requirements
Notify OLH of suspected unauthorized account activity
Users may not attempt to bypass security controls, access another organization's information without permission, interfere with the service, or use OLH systems for unlawful purposes.
OLH may restrict access when reasonably necessary to protect the service or its users.

5. Company Information and User-Entered Data
Users and their organizations retain their existing rights in information lawfully entered into OLH applications.
Submitting information does not transfer ownership of company operational records to OLH.
Users grant OLH the limited permission necessary to host, process, organize, display, and transmit submitted information to provide authorized application functions.
This permission includes processing needed for calculations, reporting, system maintenance, support, security, and related service operations.
Users are responsible for ensuring they have permission to enter company, employee, and project information.
OLH does not sell company operational records or publicly disclose identifiable confidential company information without appropriate authorization, except where required by law.
Additional information is provided in the OLH Privacy Policy.

6. Application Usage Information
OLH may collect and analyze information about how users interact with its applications.
This may include feature activity, workflow completion, technical performance, errors, and general usage patterns.
OLH may use this information to:
Improve application functionality
Identify technical problems
Improve workflows and usability
Evaluate feature adoption
Prioritize future improvements
Maintain reliability and security
Usage information may be combined or de-identified for product analysis.
OLH will not publicly disclose identifiable company operational information or confidential project details through usage reporting without appropriate authorization.

7. Free Tools and Calculators
OLH may provide selected tools and calculators without charge.
Free tools are provided to assist users with preliminary calculations, planning, and evaluation.
Users must verify results before relying on them for purchasing, scheduling, construction, engineering, or other consequential decisions.
Actual quantities, production rates, equipment requirements, and field outcomes may differ from calculated estimates.
OLH may update or modify free tools as necessary.
The availability of free tools does not mean that all OLH products or future services will be free.

8. OLH Field Operations Founding Pilot
OLH may offer selected users access to a Field Operations Founding Pilot.
The pilot provides access to a working application that is still being tested and refined.
Participants acknowledge that:
Features may change during development
Errors or interruptions may occur
Some functions may be incomplete
Participant feedback may help guide improvements
Continued access is not guaranteed beyond the applicable pilot arrangement
Pilot participants should use fictional, test, or appropriately authorized information.
Participants should maintain any independent records required by their employer or project.
Pilot access does not automatically include future paid services or guarantee future pricing.
Any fees, access duration, and additional participation conditions will be disclosed before they apply.

9. Digital Products, Purchases, and Pre-Orders
OLH may sell digital manuals, training materials, tools, or other products.
Product descriptions and checkout disclosures will identify applicable:
Prices
Included materials
Delivery expectations
Access conditions
Update periods
Purchase limitations
Other material offer terms
Some products may be offered as pre-orders.
Pre-order purchases do not necessarily provide immediate delivery.
For the One Level Higher Founding Manual Collection, the product page and checkout disclosures specify the collection contents, expected delivery period, included updates, and Founding Member limitations.
Where applicable, OLH will communicate material changes to expected delivery and provide remedies required by law or the approved purchase terms.

Refunds, Subscriptions, and Cancellations

Refund Policy

All sales of One Level Higher digital products, manuals, training materials, and other one-time purchases are final. Refunds are not provided except where required by applicable law.

Monthly Subscriptions

Certain One Level Higher products and services may be offered through monthly subscriptions.

Subscription pricing, included features, and billing terms will be disclosed before purchase.

Monthly subscriptions renew automatically unless canceled.

Subscription Cancellation

Customers may request cancellation of a monthly subscription at any time.

Cancellation requests must be submitted in writing to info@buildonelevelhigher.com or through an available account cancellation feature.

Cancellations take effect on the first day of the next calendar month.

Customers retain access to their subscribed services until the cancellation becomes effective, subject to the applicable subscription terms.

No additional monthly subscription charges will be made after the effective cancellation date.

Partial-month refunds or prorated refunds are not provided except where required by applicable law.

One-Time Purchases and Pre-Orders

Cancellation requests for one-time purchases or pre-orders may be submitted at any time. However, submitting a cancellation request does not automatically qualify the purchase for a refund.

Where delivery is delayed or a purchase cannot be fulfilled, OLH will provide any remedies required by applicable law.

Cancellation Confirmation

OLH will confirm receipt of cancellation requests and communicate the effective cancellation date.

10. Intellectual Property
Unless otherwise stated, OLH owns or licenses the original content, branding, manuals, educational materials, tool designs, and other intellectual property made available through its services.
Accessing or purchasing OLH materials does not transfer ownership of OLH intellectual property.
Users may use purchased materials within the permissions and license terms applicable to the product.
Without authorization, users may not:
Resell OLH materials
Redistribute paid materials
Reproduce substantial portions for unauthorized commercial distribution
Represent OLH content as their own
Remove ownership notices from protected materials
These restrictions do not change a user's rights in company information lawfully entered into OLH applications.

11. Feedback and Suggestions
OLH welcomes feedback about application performance, usability, features, and practical workflows.
Users may submit suggestions, comments, and technical issue reports.
OLH may consider and use general product feedback to improve its services.
Providing feedback does not require OLH to implement a particular suggestion.
OLH will not publicly identify a participant or disclose confidential company information through feedback without appropriate authorization.

12. Service Availability and Updates
OLH may perform maintenance, correct errors, update features, and improve application functionality.
Temporary interruptions may occur.
OLH does not guarantee uninterrupted access or that every service will be free from errors.
Changes affecting paid products or specific delivery commitments will be handled in accordance with applicable purchase terms and law.

13. Acceptable Use
Users agree not to:
Use OLH services for unlawful purposes
Attempt unauthorized access to accounts or information
Interfere with application security
Distribute malicious software through OLH services
Misrepresent their identity or authority
Enter information they are not authorized to disclose
Use OLH intellectual property outside permitted terms
OLH may take reasonable action to address misuse or protect its services.

14. Third-Party Services
OLH may rely on third-party providers for hosting, applications, payments, analytics, communications, and related functions.
Certain services or external links may be subject to separate third-party terms.
OLH does not control every third-party website or external service.
Users should review applicable third-party terms and privacy notices where relevant.

15. No Guarantee of Project Results
Construction outcomes depend on many factors outside OLH's control, including field conditions, project management, labor, equipment, materials, design requirements, and execution.
OLH does not guarantee specific improvements in productivity, cost, schedule, safety, profitability, or project outcomes through the use of its materials or applications.
Users remain responsible for their professional decisions and the implementation of those decisions.

16. Disclaimers and Liability
To the extent permitted by applicable law, OLH provides its general educational materials, tools, and pilot services without guaranteeing that every output will be accurate, complete, uninterrupted, or suitable for a particular project.
Users are responsible for appropriate verification and professional oversight.
Nothing in these Terms excludes legal rights or remedies that cannot lawfully be excluded.

17. Suspension and Termination
OLH may suspend or restrict access when reasonably necessary because of:
Unauthorized activity
Security concerns
Material violations of these Terms
Misuse of the service
Other legitimate service-protection needs
Where appropriate, OLH may provide notice or an opportunity to resolve an issue.
Account closure and related data requests will be handled in accordance with the Privacy Policy and applicable legal obligations.

18. Changes to These Terms
OLH may update these Terms as its services and business operations develop.
Updated Terms will include a revised effective date.
Where required, OLH will provide notice or obtain agreement before material changes take effect.

19. Contact Information
Questions about these Terms may be directed to:
One Level Higher
info@buildonelevelhigher.com
Website: https://www.buildonelevelhigher.com