PRIVACY POLICY

ONE LEVEL HIGHER
PRIVACY POLICY
Effective Date: October 9, 2026
Website: https://www.buildonelevelhigher.com
Business: One Level Higher

1. Introduction
One Level Higher ("OLH," "we," "our," or "us") provides construction leadership resources, educational materials, calculators, digital manuals, applications, and related services.
We respect the privacy of our users and the confidentiality of company information entered into our systems.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to users.
This policy applies to the One Level Higher website, free tools, OLH Pro applications, forms, digital products, and related services operated by OLH.

2. Information We Collect
The information we collect depends on how you interact with OLH.

Information You Provide
We may collect:
First and last name
Email address
Company name
Professional role or position
Contact-form messages
Newsletter preferences
Pilot applications and feedback
Account registration information
Purchase and transaction information
Information submitted through OLH applications

Company and Project Information
Some OLH applications allow authorized users to enter operational information such as:
Project and activity information
Daily Records
Labor hours and crew information
Equipment usage
Production quantities and units
Planned activities and production targets
Work locations
Field conditions, issues, and observations
Other information entered to support application functions
This information is processed to provide the services and features requested by authorized users.

Application Usage Information
We may collect information about how users interact with OLH websites and applications, including:
Features accessed
Frequency of use
Workflow activity and completion
General application navigation
Error and diagnostic information
Application performance
Device and browser information
Technical information needed for security and reliability
Some usage information may be associated with an account or user. Not all usage information is anonymous.

3. How We Use Information
OLH may use collected information to:
Provide access to tools, applications, and digital products
Operate and maintain application functions
Administer accounts and authorized user access
Review and respond to pilot applications
Process purchases and deliver purchased materials
Respond to inquiries and provide support
Send service-related communications
Maintain security and investigate technical issues
Monitor application performance
Improve existing features and workflows
Identify opportunities for future product development
Understand how OLH resources and applications are used
Meet applicable legal obligations
We use information only for legitimate purposes connected to providing, operating, protecting, and improving OLH services, or as otherwise permitted by applicable law.

4. Company Information and Confidentiality
OLH recognizes that information entered into construction applications may contain sensitive company and project details.
Company-entered operational information remains the information of the company or other lawful rights holder.
Entering information into an OLH application does not transfer ownership of that information to OLH.
We use company and project information as necessary to:
Provide the application's intended functions
Generate authorized records, calculations, and reports
Support account permissions and authorized access
Maintain and troubleshoot the service
Protect application security
Meet applicable legal requirements
OLH does not sell company operational records or use confidential company information for unrelated promotional purposes.
We will not publicly disclose identifiable company operational information without appropriate authorization, except where disclosure is legally required.
Users are responsible for ensuring they have permission to enter company, employee, and project information into OLH applications.

5. Application Usage Data and Product Improvement
OLH may collect and analyze information about how its applications are used.
This information helps us understand whether features are useful, where users experience difficulties, how workflows perform, and what should be improved.
For example, OLH may analyze:
How often a particular feature is accessed
Whether users complete an application workflow
Where errors or interruptions occur
Which functions are frequently used
How application performance changes over time
Which parts of the system may need better instructions or design
We may combine or de-identify usage information to evaluate overall product performance and guide development.
Application usage analysis is intended to improve OLH products and services. It is not permission to publicly disclose a company's confidential operational information.
We will not publish identifiable company performance information or confidential project details without appropriate authorization.

6. Application Processing and Automated Features
Some OLH applications may use automated calculations, reporting, data organization, or AI-assisted features.
Information entered by users may be processed as necessary to perform the functions they request.
Certain features may rely on external technology providers to complete those functions.
Where external providers process information on our behalf, we seek to limit that processing to what is necessary for the relevant service.
Users should not enter confidential information into an application unless they are authorized to do so.

7. Third-Party Service Providers
OLH uses third-party services to operate its website, applications, forms, communications, and transactions.
These services may include:
Website hosting and website management platforms
Application hosting and database providers
Payment processors
Email and communication providers
Analytics and diagnostic services
Security and technical support providers
Service providers may process information necessary to perform their services.
OLH may also disclose information when required by law, to protect users or the security of its services, or as otherwise permitted by applicable law.
We do not sell company operational records.

8. Cookies and Website Analytics
OLH websites and applications may use cookies and similar technologies.
These technologies may support:
Website functionality
Account sessions
Security
User preferences
Performance measurement
Website analytics
Advertising measurement, where enabled
Some cookies are necessary for the website or applications to function.
Where required by applicable law, visitors will be provided with choices regarding non-essential cookies or similar tracking technologies.
Users may also be able to manage cookies through their browser settings.

9. Email Communications
OLH may send service-related emails, including:
Account and access information
Pilot application responses
Product delivery notices
Purchase confirmations
Support responses
Important service updates
These communications are separate from promotional marketing.
Where required, OLH will obtain appropriate consent before sending marketing emails.
Marketing communications will include an unsubscribe option.
Requesting access to a free tool or submitting a pilot application does not automatically constitute consent to receive unrelated promotional emails.

10. Information Security
OLH uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, disclosure, alteration, and loss.
These measures may include account authentication, role-based access, service-provider security controls, and other safeguards appropriate to the service.
No website, application, or electronic storage system can guarantee absolute security.
Users are responsible for protecting their account credentials and promptly reporting suspected unauthorized access.

11. Data Retention
OLH retains information for as long as reasonably necessary to:
Provide requested services
Maintain authorized accounts
Support users
Process transactions
Maintain security and service reliability
Meet legitimate business and legal obligations
Retention periods may vary depending on the type of information and the service involved.
Some information may need to be retained after an account is closed when required by law or for legitimate security, transaction, or recordkeeping purposes.

12. User Privacy Rights and Requests
Depending on applicable law, users may have rights to request:
Access to personal information
Correction of inaccurate personal information
Deletion of eligible personal information
Information about how personal information is processed
Withdrawal of applicable marketing consent
Other rights provided by relevant privacy laws
Requests involving company-controlled information may require verification of the requester's authority.
OLH may need to retain certain information where permitted or required by law.
To submit a privacy request, contact:
info@buildonelevelhigher.com

13. Children's Privacy
OLH products and services are intended for construction professionals and other adult users.
Our services are not directed to children under the age of 13.
If we learn that personal information from a child under 13 has been collected improperly, we will take appropriate steps to address it.

14. Changes to This Policy
OLH may update this Privacy Policy as our services, technology, and legal obligations change.
The current version will be available on our website with its effective date.
Where required by law, we will provide additional notice or obtain consent before making material changes to how information is used.

15. Contact Information
For questions about this Privacy Policy or OLH's handling of information, contact:
One Level Higher
info@buildonelevelhigher.com
Website: https://www.buildonelevelhigher.com