The concrete is finally finished. The forms were right. The grade was checked. The crew got the pour down. But there was a problem. You ran short on concrete. A balance load had to be ordered, and the crew spent part of the day waiting for the truck. By the end of the day, everybody was busy. Everybody worked. But you didn’t accomplish what you planned. So where did the day go? That’s one of the most important questions a field leader can learn to answer. Because being busy a